NEW! Same Day Every Day! Order AM for delivery PM, 7 Days a week. FREE for orders over £100 exc. VAT Check your postcode eligibilty on the 'Delivery' page.

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Delivery Policy

Delivery charges

Orders over £100 (exc. VAT) qualify for FREE next working day delivery anywhere on the UK mainland, orders under £100 (exc. VAT) are subject to a flat delivery charge of £9.95 to the UK mainland.

If your postcode is within our SAME DAY DELIVERY area (see below) you will also have the option for SAME DAY delivery at checkout (As 'Expedited Delivery').

 

Standard Delivery

* Order to a postcode outside of our delivery area (see below) for next day delivery service when ordering before 5pm, for delivery before noon - add £9.95

* Saturday delivery to a postcode outside of our delivery area (see below), before noon - add £29.95

 

Same Day Delivery

* Order to an eligible postcode (see below) between Midnight and 12pm and receive your delivery between 2pm and 8pm - FREE for orders over £100 (exc. VAT)

* Order to an eligible postcode (see below) between Midday and 12am and receive your delivery next day before 2pm - FREE for orders over £100 (exc. VAT)

* Orders under £100 (exc. VAT) will incur a charge of £9.95

Same Day Delivery is available 7 Days a week, every day excluding Christmas Day.

 

You can order by phone 7am - 8pm, call our Sales Team on 01329 226501.

 

We can ship anywhere in the world (for a price!) so please contact us if you need something delivered off the mainland, and together we can work out the best way to ship it to you.

We aren’t some faceless, automated corporate machine, so if you have a special requirement, please contact us via the 01329 226501, and you can talk to the person who’s actually going to pack and despatch your order.

 

See the list below for postcodes eligible for Same Day service

Your postcode may not be here yet, but we're updating the area as the service grows.

AL,B,BB,BD,BH1-15,BH17-18,BL,BN,BR,CB1-CB5,CB10-CB25,CH,CM1-6,CM11-24,CM92-99,CR,CV,CW,DE,DN1-6,DN11-12,DY1-10,

E,EN,FY,GU,HA,HD,HG,HP,HX,IG,KT,L,LE,LS,LU,M,ME1-2,ME4-8,ME14-16,ME18-99,MK,

N,NG (Exc NG34),NN,NW,OL,OX,PE1-10,PE15-19,PE26-29,PO1-22,PR,RG1-7,RG10-16,RG18-19,RG21-45,RM,

S,SG,SK,SM,SO,ST,TN1-16,TN19-22,TN32-33,UB,WA,WD,WF,WN,WS,WV1-14

 

Whilst we do our best to get orders to customers as quickly as possible, we won’t accept liability for delays on projects caused by late or erroneous shipments, or damage or delays caused by our transport subcontractors. We strongly recommend to customers that they allow a few days of time between ordering and starting the job to avoid such problems.

 

Collection

If you live in the South East and would prefer to collect your order, Choose the "click and collect" option from the delivery options during the check out process and someone will contact you to arrange the closest branch to yourself where you can pick up your order - locate your nearest branch using our branch-finder

Returns policy

Whilst we hope that all of our customers receive the correct goods in perfect condition, we appreciate that sometimes things go wrong. Even carefully packaged items can get damaged in transit, or perhaps your customer has cancelled a job after you ordered from us. This policy sets out the various circumstances under which we will accept returns, and details exactly what charges will be refunded.

PLEASE KEEP OUR PACKAGING TO HAND IF YOU THINK YOU MIGHT WISH TO RETURN AN ITEM

If you simply change your mind.

So long as you tell us within 7 days of receiving the goods, and return the item(s) in perfect and re-saleable condition, and absolutely complete (Including all manufacturers packaging, instructions, fittings, templates, jigs etc) we will refund you the full purchase cost.

If an item is incorrect or damaged when you receive it.

We use high quality packaging materials to protect goods in transit, and pick orders with great care, but no system is perfect. Please open and check the contents for accuracy and missing or damaged items as soon as possible and notify us of any problems within 7 days of receipt. We regret that we are not able to process claims for damaged items more than 7 days after the date of delivery.

If the packing appears damaged, it’s a great help if you are able to photograph the package before opening it. Once you have notified us of the damaged item, we will discuss what best suits your requirements:

  • To send a replacement and arrange uplift of the damaged item
  • To arrange simple collection and credit of the damaged item
  • If the damage is only cosmetic, and only affects a part of the product (eg decorative trim) we may arrange to send such spares or touch-up material as is required to make the product as new.

If an item is faulty.

In the event of a product fault, please contact us to ascertain the correct procedure. In some cases, the manufacturer may need to visit the product on site. This particularly applies to Gas, Oil, LPG and electric boilers, water heaters and other appliances, and may also apply to other high value items. Please do not return items without talking to us first.

When returning an item, for whatever reason.

We will issue you with a returns number. Please mark this very clearly on the goods before despatching them. If there is more than one box, please mark all of them. We have a large and very busy warehouse, and it is not easy to keep track of unidentified incoming parcels, and this may delay processing your credit.

We will pay for two attempts for our carrier to collect during normal business hours, which we will organise with you. If the goods are not available for collection when the carrier arrives after two attempts then arranging and paying for return becomes your responsibility. We regret that we are not able to arrange for collection at weekends.

If the original order included a carriage charge, we will refund that basic charge. We will not refund any premium carrier service charges – eg Saturday delivery charges, pre-9:00 am charges etc.

Exceptions

When writing a policy like this, it is not possible to anticipate every circumstance which real life may throw up. If for some reason this policy seems unreasonable in the light of your specific circumstances, please talk to us, and we will do our best to help.

We are a trade only supplier, and all transactions are on a business to business basis.

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Our prices are not available to the general public. Genuine trade customers can create an account to see pricing and place orders Click here to create an account.